59club - Setting the Benchmarking for Customer Service Excellence...
Member Surveys and Mystery Shopper Audits
59club is a unique Benchmarking Company focusing on ‘Member Surveys’ and ‘Mystery Shopper’ audits within the Golf, Leisure and Spa industry. Endorsed by The PGA, 59club works with Golf & Leisure Clubs across the country to help develop, improve and maintain a high level of customer service, in turn increasing customer satisfaction, revenue and profits in the process.
59club has the ability to analyse all key revenue streams coming into your club via detailed independent analysis of a visitors experience and / or a member’s survey.
Whether you run your own individual Golf and / or Leisure Club, a small group of clubs or a national chain, 59club can provide a ‘Performance Analysis Tool’ enabling you to measure your standards of Customer Service.
59club also allows you to make service level comparisons to your chosen competitors and the industry service standard.
The 59club service provides relevant, independent and confidential feedback analysis via a secure on-line web portal in a very clear, concise and accurate way. The detailed results enable you to highlight areas of poor procedural processes within your business. They also act as a tool to measure how successfully all front line staff implement your business strategies enabling you to performance manage your staff members on both a short and long term basis.
In short, the results identify whether staff are consistently delivering a level of customer service that you would expect.
